16 Day Gems of Southeast Asia
From
$3649
Land Only
$5089*
Air & Land
Featured Hotels
| Thursday Departure | ||
|---|---|---|
| Baitong Hotel & Resort | Phnom Penh | |
| Tara Angkor Hotel | Siem Reap | |
| Montien Bangkok Hotel | Bangkok | |
| The Grand Luang Prabang | Luang Prabang | |
| The Lapis Hotel | Hanoi | |
| Bhaya Classic | ||
Not Included:
Optional tours and gratuities.
Additional Information:
Land only price does not include arrival/departure transfers, but does include intra-flights Phnom Penh-Siem Reap, Siem Reap-Bangkok, Bangkok-Luang Prabang & Luang Prabang-Hanoi.
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
Package Includes
- Small groups of maximum 22 travelers guaranteed
- Flights Los Angeles-Phnom Penh, Hanoi-Los Angeles
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- All intra-flights: Phnom Penh-Siem Reap, Siem Reap-Bangkok, Bangkok-Luang Prabang & Luang Prabang-Hanoi
- 14 nights First Class accommodations
- 2 nights Phnom Penh
- 2 nights Siem Reap
- 3 nights Bangkok
- 2 nights Luang Prabang
- 4 nights Hanoi
- 1 night Halong Bay
- Hotel taxes, fees & service charges
- Hotel porterage
- All transfers included only with airfare purchase on package arrival & departure dates†
- 31 meals: 14 breakfasts, 10 lunches & 7 dinners (including a home hosted dinner)
- Coffee and tea with all meals
- Sightseeing per itinerary in modern air-conditioned vehicles
- Services of local English-speaking tour manager throughout
- Services of local guides in Cambodia & Vietnam
- Comprehensive, guided sightseeing and entrance fees per itinerary
- Active itinerary with unique cultural features
- Comfortable wireless earphones for enhanced touring
Tour Highlights
Thanks to our small group size, we can get to the heart of our destination, visit places that other tours miss, and get to know the locals.
- View the impressive Silver Pagoda on the grounds of the Royal Palace complex in Phnom Penh with its floor of over 5000 shimmering silver tiles and its crystal Emerald Buddha
- Meet a cultural historian for a discussion on Cambodia's heritage and resilient population
- Stand in awe at the architectural masterpieces of Angkor Thom and Angkor Wat, designated as one of the "Seven Wonders of the World"
- See the mysterious Bayon Temple, replete with over 172 giant smiling stone faces
- Boat excursion on Tonle Sap Lake in the heart of Cambodia
- Ride an ox-cart in the lush farmlands of Siem Reap
- Tour Bangkok's elaborate and glittering Grand Palace complex and the Temple of the Emerald Buddha
- Visit serene Wat Po, home of the astonishing giant Reclining Buddha, over 150 feet long
- Cruise on the Chao Phraya River from Bangkok to Ayutthaya, the second Siamese capital
- Visit to impressive Ayutthaya Historical Park, designated a UNESCO World Heritage Site
- Participate in a special Baci Ceremony in Luang Prabang, with prayers to bestow good fortune
- Take part in the sacred ancient tradition of Alms-giving to Buddhist monks
- Sail on a luxurious "junk" on fairy-tale Ha Long Bay past jagged cliffs, grottos and hidden caves
- In Hanoi, attend the world-famous Water Puppet Show, accompanied by a Vietnamese orchestra
- Ride a "cyclo" through the busy streets of the Old Quarter
†Transfers are available for purchase for land only or on alternative flight dates
Is This Trip Right for You?
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Discovery Tours itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
This first class hotel is ideally located in the heart of Bangkok's business and entertainment district.
Hotel Details
- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
This evening, visit the Mahanakhon SkyWalk, one of Bangkok's most unforgettable attractions and Thailand's highest observatory deck. Board the multimedia-themed elevator and head to the King Power Mahanakhon's 74th floor for stunning panoramic views of Bangkok. Proceed to the building's rooftop on the 78th floor, via a hydraulic glass lift and experience an exhilarating walk across the glass floor. Afterward, enjoy dinner at a local restaurant before returning to your hotel.
Approximate tour duration is 4 hours
| Day #7 | 01 Oct 2022 - 30 Jun 2024 | $55.00 |
Drive to the Red River Delta to experience a “day in the life” of typical northern villages. Located to the west of Hanoi, the first village we visit has a history dating back over 2000 years. Before 1945, this was once the wealthiest village in the north with many successful businesses. Today, you can still see many of the old houses and villas, over 100 years old, built before and during the colonial period. A walk through the village, followed by a visit to a local home will enrich your experience with examples of daily life and the typical structure of a village in North Vietnam. Then, on to Chuong Village, the center of conical hats, or “non la”, worn by most Vietnamese. With most of the residents involved in this business, a visit to the village will be enlightening and give you an opportunity to learn about this very interesting labor-intensive job. The tour includes lunch in Hanoi.
Approximate tour duration is 6 hours.
| Day #15 | 01 Jul 2022 - 30 Jun 2024 | $58.00 |
This evening, visit the Mahanakhon SkyWalk, one of Bangkok's most unforgettable attractions and Thailand's highest observatory deck. Board the multimedia-themed elevator and head to the King Power Mahanakhon's 74th floor for stunning panoramic views of Bangkok. Proceed to the building's rooftop on the 78th floor, via a hydraulic glass lift and experience an exhilarating walk across the glass floor. Afterward, enjoy dinner at a local restaurant before returning to your hotel.
Approximate tour duration is 4 hours
| Day #7 | 01 Oct 2022 - 30 Jun 2024 | $55.00 |
Drive to the Red River Delta to experience a “day in the life” of typical northern villages. Located to the west of Hanoi, the first village we visit has a history dating back over 2000 years. Before 1945, this was once the wealthiest village in the north with many successful businesses. Today, you can still see many of the old houses and villas, over 100 years old, built before and during the colonial period. A walk through the village, followed by a visit to a local home will enrich your experience with examples of daily life and the typical structure of a village in North Vietnam. Then, on to Chuong Village, the center of conical hats, or “non la”, worn by most Vietnamese. With most of the residents involved in this business, a visit to the village will be enlightening and give you an opportunity to learn about this very interesting labor-intensive job. The tour includes lunch in Hanoi.
Approximate tour duration is 6 hours.
| Day #15 | 01 Jul 2022 - 30 Jun 2024 | $58.00 |
This evening, visit the Mahanakhon SkyWalk, one of Bangkok's most unforgettable attractions and Thailand's highest observatory deck. Board the multimedia-themed elevator and head to the King Power Mahanakhon's 74th floor for stunning panoramic views of Bangkok. Proceed to the building's rooftop on the 78th floor, via a hydraulic glass lift and experience an exhilarating walk across the glass floor. Afterward, enjoy dinner at a local restaurant before returning to your hotel.
Approximate tour duration is 4 hours
| Day #7 | 01 Oct 2022 - 30 Jun 2024 | $55.00 |
Drive to the Red River Delta to experience a “day in the life” of typical northern villages. Located to the west of Hanoi, the first village we visit has a history dating back over 2000 years. Before 1945, this was once the wealthiest village in the north with many successful businesses. Today, you can still see many of the old houses and villas, over 100 years old, built before and during the colonial period. A walk through the village, followed by a visit to a local home will enrich your experience with examples of daily life and the typical structure of a village in North Vietnam. Then, on to Chuong Village, the center of conical hats, or “non la”, worn by most Vietnamese. With most of the residents involved in this business, a visit to the village will be enlightening and give you an opportunity to learn about this very interesting labor-intensive job. The tour includes lunch in Hanoi.
Approximate tour duration is 6 hours.
| Day #15 | 01 Jul 2022 - 30 Jun 2024 | $58.00 |
This evening, visit the Mahanakhon SkyWalk, one of Bangkok's most unforgettable attractions and Thailand's highest observatory deck. Board the multimedia-themed elevator and head to the King Power Mahanakhon's 74th floor for stunning panoramic views of Bangkok. Proceed to the building's rooftop on the 78th floor, via a hydraulic glass lift and experience an exhilarating walk across the glass floor. Afterward, enjoy dinner at a local restaurant before returning to your hotel.
Approximate tour duration is 4 hours
| Day #7 | 01 Oct 2022 - 30 Jun 2024 | $55.00 |
Drive to the Red River Delta to experience a “day in the life” of typical northern villages. Located to the west of Hanoi, the first village we visit has a history dating back over 2000 years. Before 1945, this was once the wealthiest village in the north with many successful businesses. Today, you can still see many of the old houses and villas, over 100 years old, built before and during the colonial period. A walk through the village, followed by a visit to a local home will enrich your experience with examples of daily life and the typical structure of a village in North Vietnam. Then, on to Chuong Village, the center of conical hats, or “non la”, worn by most Vietnamese. With most of the residents involved in this business, a visit to the village will be enlightening and give you an opportunity to learn about this very interesting labor-intensive job. The tour includes lunch in Hanoi.
Approximate tour duration is 6 hours.
| Day #15 | 01 Jul 2022 - 30 Jun 2024 | $58.00 |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Thailand, Vietnam, Laos, and Cambodia - No inoculations are required. However, some inoculations are recommended. During the months of Dec-Mar, severe air pollution, resulting from widespread forest fires and agricultural burning may cause respiratory problems for some. Please consult your physician before traveling to Thailand, Vietnam, Laos, and/or Cambodia. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Vietnam - Southern Vietnam has two seasons, the wet season from May to November and the dry season from December to April. Northern regions also have two seasons with cool and damp conditions from November to April and generally hot, dry conditions from May through October. Bring appropriate clothing depending on the season during which you are traveling. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Vietnam Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Cambodia - Cambodia has three seasons. The dry season is from November to March. The hot season is from March to June. The wet season is from July to October. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. A hat and sunscreen lotion are especially recommended during the hot season. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Cambodia Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Thailand - The rainy season is June through October. Bring comfortable walking shoes, lightweight clothes you can layer and a waterproof windbreaker. Most religious sites require modest dress to enter. Clothes that don't cover your knees, including shorts, skirts, and dresses are not allowed. Shoulders must be covered, therefore no sleeveless tops are permitted. A shawl or scarf is frequently not accepted as a cover. Thailand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#thailand-weather |
| Laos - Laos has a tropical monsoon climate, with a pronounced rainy season from May-October, a cool dry season from November-February, and a hot dry season from March-April. Lightweight clothing is advised throughout the year, with an umbrella or raincoat for sudden cloudbursts. Be prepared for high temperatures and humidity. A sweater is advised for cooler evenings. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Shoes will need to be removed when entering Temples.
Laos Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| THAILAND: Books Presenting Thailand: A Journey through the Kingdom by John Hoskin Thailand: A Short History by David K. Wyatt A History of Thailand by Chris Baker Thailand - Culture Smart!: The Essential Guide to Custums & Culture by Roger Jones Thailand: The Lotus Kingdom by Alistair Shearer Fascinating Thailand by John Hoskin THAILAND: Films Ong Bak (2003) Citizen Dog (2004) Fan Chan (2003) |
| VIETNAM: Books Destination Saigon by Walter Mason Fields of Fire by James H. Webb When Heaven and Earth Changed Places: A Vietnamese Woman's Journey from War to Peace by Le Ly Hayslip & Jay Wurts The Unwanted: A Memoir by Kien Nguyen Dumb Luck by Vu Trong Phung; Translated by Peter Zinoman & Nguyen Nguyet Cam VIETNAM: Films Indochine (1992) Three Seasons (1999) |
| CAMBODIA: Books Khmer: The Lost Empire of Cambodia by Thierry Zephir Enchanting Cambodia by Mick Shippen Cambodia: Report from A Stricken Land by Henry Kamm |
| LAOS: Books The Rough Guide to Laos by Jeff Cranmer & Steven Martin Another Quiet American: Stories of Life in Laos by Brett Dakin Stalking the Elephant Kings: In Search of Laos by Christopher Kremmer |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Thailand - Intra-Thailand flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Thailand. |
| Vietnam - Intra-Vietnam flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Vietnam. |
| Cambodia - Intra-Cambodia flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Cambodia. |
| Laos - Intra-Laos flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Laos. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Thailand, Vietnam, Cambodia, Laos, Indonesia & Malaysia |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $3 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day Hotel porters and wait staff: Included |
| Cambodia - Tipping is not customary in Cambodia, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| Laos - Tipping is not customary in Laos, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Vietnam - The Vietnamese Dong is the currency of Vietnam. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Cambodia - The Cambodian Riel is the local currency. In tourist areas U.S. currency in widely accepted in cities. It is best to carry both Cambodian and U.S. currency in small denominations. Credit cards can generally be used at hotels, but smaller business may not accept them or may charge a service fee for their use. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Thailand - The Thai Baht is the currency of Thailand. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Laos - The Lao Kip is the local currency It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Vietnam - Religious carvings, fine laquerware, and textiles are the most popular items to shop for. Bargaining is widely practiced. |
| Cambodia - Local handicrafts, silks, and replicas of ancient statues and artifacts are among the most popular items. |
| Thailand - Among the most sought after goods are Thai silk and cotton embroidery, pearls, objects inlaid with precious and semi-precious stones, and leather wares. |
| Laos - Local markets provide great handcrafted items such as Hill tribe silk, couture-quality textiles, carvings, and jewelry. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Vietnam
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Cambodia
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Thailand
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Laos
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| Languages |
| Vietnam - Vietnamese is the local language. English is generally spoken in tourist areas. |
| Cambodia - Khmer is the local language. English is generally spoken in tourist areas. |
| Thailand - Thai is the local language. English is generally spoken in tourist areas. |
| Laos - The official language is Lao. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Vietnam - The voltage used is 220 volts. |
| Cambodia - The voltage used is 230 volts. |
| Thailand - The voltage used is 220 volts. |
| Laos - The voltage used is 220 volts. |
| Code of Conduct |
| Vietnam - Shaking hands is the standard greeting. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Common courtesies should be observed. Avoid the topic of the American / Vietnamese conflict. |
| Cambodia - While men often shake hands in greeting, woman tend to use the more traditional Som Pas greeting, with palms pressed together at chest level followed by a slight bow. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Statues of the Buddha are considered sacred and should not be touched. |
| Thailand - In Thailand, there is a very sharp distinction between what is appropriate in public life versus private life. Expressing anger or physical affection in public is a faux pas. The Royal Family is treated with utmost respect and reverence, so if you are handling any object bearing the image of the King, treat it with respect. Casual dress is generally appropriate. |
| Laos - When greeting anyone for the first time, it is polite to hold your hands to your chin in a prayer position and slightly bow. Handshakes are generally not exchanged. Lao are embarrassed by public displays of affection - even hand-holding - especially in sacred places such as temples. Another Buddhist custom is related to the belief that the head is the most sacred part of the body and the feet the most impure. Likewise, putting one’s feet up onto furniture, or using them to point at something, are very rude gestures. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Vietnam - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Cambodia - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Thailand - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Laos - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Vietnam |
Holidays 2024 Jan 1: New Year's Day Feb 8-14: Tet Holiday / Vietnamese New Year Apr 18: Hung Kings Celebration Apr 30: Vietnamese Reunification Day May 1: Labor Day Sep 2: Independence Day Holidays 2025 Jan 1: New Year's Day Jan 28: Vietnamese New Year's Eve Jan 30-Feb 2: Tet Holiday Apr 7: Hung Kings Celebration Apr 30: Vietnamese Unification Day May 1: Labor Day Sep 2: Independence Day |
| Holidays - Cambodia |
Holidays 2024 Jan 1: New Year's Day Jan 7: Victory Day Jan 8: Victory Day Holiday Mar 8: International Women's Day Apr 13-16: Khmer New Year May 1: Labour Day May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance May 22: Visak Bochea Day May 26: Royal Ploughing Day Ceremony Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 9: Independence Day Nov 14-16: Bon Om Touk (Water Festival) Dec 10: Human Rights Day Holidays 2025 Jan 1: New Year's Day Jan 7: Victory Day Mar 8: International Women's Day Apr 13-15: Khmer New Year May 1: Labour Day May 5: Visak Bochea Day May 9: Royal Ploughing Day Ceremony May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance Jun 1: Children's Day Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 4-6: Bon Om Touk (Water Festival) Nov 9: Independence Day Dec 10: Human Rights Day |
| Holidays - Thailand |
Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day (Observed) Jan 24: Magha Puja Feb 10: Lunar/Chinese New Year Apr 6: Chakri Memorial Day Apr 8: Chakri Day Holiday Apr 13-16: Thai New Year May 1: Labor Day May 4: Coronation Day May 6: Coronation Day Holiday/ Royal Ploughing Day May 22: Visakha Bucha, Buddha Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Day Jul 23: Buddhist Lent Day, observed Jul 28: H.M. King's Birthday Jul 29: H.M. King's Birthday, observed Aug 12: The Queen's Birthday / Mother's Day Oct 13: Anniversary of the death of King Bhumibol Oct 14: Anniversary of the death of King Bhumibol, observed Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Jan 29: Chinese New Year Apr 6: Chakri Memorial Day Apr 13-15: Thai New Year May 1: Labor Day May 4: Coronation Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Jul 28: H.M. King's Birthday Aug 12: Mother's Day (Celebrated on the Queen's Birthday) Oct 13: Anniversary of the death of King Bhumibol Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Songkran Festival is celebrated the second week of April each year by splashing one another with water in the streets to mark the end of the dry season. You may get wet while in the city for the festival as locals will often toss water on strangers as a show of blessings and good wishes. |
| Holidays - Laos |
Holidays 2024 Jan 1: New Year's Day Jan 20: Army Day Mar 8: International Women's Day Apr 13-16: Lao New Year May 1: Labor Day May 22: Visakhabousa Day/Buddha's Birthday Jun 1: Children's Day Jul 20: Lao Women Union's Day Jul 22: Lao Women Union's Day, observed Oct 17: Boun Ok Phansa Nov 1: That Luang Festival Dec 2: National Day Holidays 2025 Jan 1: New Year's Day Jan 6: Pathet Lao Day Jan 20: Army Day Apr 14-16: Lao New Year May 1: Labor Day Jun 1: Children's Day Jul 20: Women's Day Jul 21: Women's Day (observed) Dec 2: National Day |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Thailand, Vietnam, Laos, and Cambodia - No inoculations are required. However, some inoculations are recommended. During the months of Dec-Mar, severe air pollution, resulting from widespread forest fires and agricultural burning may cause respiratory problems for some. Please consult your physician before traveling to Thailand, Vietnam, Laos, and/or Cambodia. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Vietnam - Southern Vietnam has two seasons, the wet season from May to November and the dry season from December to April. Northern regions also have two seasons with cool and damp conditions from November to April and generally hot, dry conditions from May through October. Bring appropriate clothing depending on the season during which you are traveling. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Vietnam Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Cambodia - Cambodia has three seasons. The dry season is from November to March. The hot season is from March to June. The wet season is from July to October. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. A hat and sunscreen lotion are especially recommended during the hot season. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Cambodia Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Thailand - The rainy season is June through October. Bring comfortable walking shoes, lightweight clothes you can layer and a waterproof windbreaker. Most religious sites require modest dress to enter. Clothes that don't cover your knees, including shorts, skirts, and dresses are not allowed. Shoulders must be covered, therefore no sleeveless tops are permitted. A shawl or scarf is frequently not accepted as a cover. Thailand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#thailand-weather |
| Laos - Laos has a tropical monsoon climate, with a pronounced rainy season from May-October, a cool dry season from November-February, and a hot dry season from March-April. Lightweight clothing is advised throughout the year, with an umbrella or raincoat for sudden cloudbursts. Be prepared for high temperatures and humidity. A sweater is advised for cooler evenings. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Shoes will need to be removed when entering Temples.
Laos Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| THAILAND: Books Presenting Thailand: A Journey through the Kingdom by John Hoskin Thailand: A Short History by David K. Wyatt A History of Thailand by Chris Baker Thailand - Culture Smart!: The Essential Guide to Custums & Culture by Roger Jones Thailand: The Lotus Kingdom by Alistair Shearer Fascinating Thailand by John Hoskin THAILAND: Films Ong Bak (2003) Citizen Dog (2004) Fan Chan (2003) |
| VIETNAM: Books Destination Saigon by Walter Mason Fields of Fire by James H. Webb When Heaven and Earth Changed Places: A Vietnamese Woman's Journey from War to Peace by Le Ly Hayslip & Jay Wurts The Unwanted: A Memoir by Kien Nguyen Dumb Luck by Vu Trong Phung; Translated by Peter Zinoman & Nguyen Nguyet Cam VIETNAM: Films Indochine (1992) Three Seasons (1999) |
| CAMBODIA: Books Khmer: The Lost Empire of Cambodia by Thierry Zephir Enchanting Cambodia by Mick Shippen Cambodia: Report from A Stricken Land by Henry Kamm |
| LAOS: Books The Rough Guide to Laos by Jeff Cranmer & Steven Martin Another Quiet American: Stories of Life in Laos by Brett Dakin Stalking the Elephant Kings: In Search of Laos by Christopher Kremmer |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Thailand - Intra-Thailand flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Thailand. |
| Vietnam - Intra-Vietnam flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Vietnam. |
| Cambodia - Intra-Cambodia flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Cambodia. |
| Laos - Intra-Laos flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Laos. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Thailand, Vietnam, Cambodia, Laos, Indonesia & Malaysia |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $3 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day Hotel porters and wait staff: Included |
| Cambodia - Tipping is not customary in Cambodia, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| Laos - Tipping is not customary in Laos, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Vietnam - The Vietnamese Dong is the currency of Vietnam. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Cambodia - The Cambodian Riel is the local currency. In tourist areas U.S. currency in widely accepted in cities. It is best to carry both Cambodian and U.S. currency in small denominations. Credit cards can generally be used at hotels, but smaller business may not accept them or may charge a service fee for their use. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Thailand - The Thai Baht is the currency of Thailand. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Laos - The Lao Kip is the local currency It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Vietnam - Religious carvings, fine laquerware, and textiles are the most popular items to shop for. Bargaining is widely practiced. |
| Cambodia - Local handicrafts, silks, and replicas of ancient statues and artifacts are among the most popular items. |
| Thailand - Among the most sought after goods are Thai silk and cotton embroidery, pearls, objects inlaid with precious and semi-precious stones, and leather wares. |
| Laos - Local markets provide great handcrafted items such as Hill tribe silk, couture-quality textiles, carvings, and jewelry. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Vietnam
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Cambodia
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Thailand
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Laos
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| Languages |
| Vietnam - Vietnamese is the local language. English is generally spoken in tourist areas. |
| Cambodia - Khmer is the local language. English is generally spoken in tourist areas. |
| Thailand - Thai is the local language. English is generally spoken in tourist areas. |
| Laos - The official language is Lao. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Vietnam - The voltage used is 220 volts. |
| Cambodia - The voltage used is 230 volts. |
| Thailand - The voltage used is 220 volts. |
| Laos - The voltage used is 220 volts. |
| Code of Conduct |
| Vietnam - Shaking hands is the standard greeting. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Common courtesies should be observed. Avoid the topic of the American / Vietnamese conflict. |
| Cambodia - While men often shake hands in greeting, woman tend to use the more traditional Som Pas greeting, with palms pressed together at chest level followed by a slight bow. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Statues of the Buddha are considered sacred and should not be touched. |
| Thailand - In Thailand, there is a very sharp distinction between what is appropriate in public life versus private life. Expressing anger or physical affection in public is a faux pas. The Royal Family is treated with utmost respect and reverence, so if you are handling any object bearing the image of the King, treat it with respect. Casual dress is generally appropriate. |
| Laos - When greeting anyone for the first time, it is polite to hold your hands to your chin in a prayer position and slightly bow. Handshakes are generally not exchanged. Lao are embarrassed by public displays of affection - even hand-holding - especially in sacred places such as temples. Another Buddhist custom is related to the belief that the head is the most sacred part of the body and the feet the most impure. Likewise, putting one’s feet up onto furniture, or using them to point at something, are very rude gestures. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Vietnam - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Cambodia - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Thailand - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Laos - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Vietnam |
Holidays 2024 Jan 1: New Year's Day Feb 8-14: Tet Holiday / Vietnamese New Year Apr 18: Hung Kings Celebration Apr 30: Vietnamese Reunification Day May 1: Labor Day Sep 2: Independence Day Holidays 2025 Jan 1: New Year's Day Jan 28: Vietnamese New Year's Eve Jan 30-Feb 2: Tet Holiday Apr 7: Hung Kings Celebration Apr 30: Vietnamese Unification Day May 1: Labor Day Sep 2: Independence Day |
| Holidays - Cambodia |
Holidays 2024 Jan 1: New Year's Day Jan 7: Victory Day Jan 8: Victory Day Holiday Mar 8: International Women's Day Apr 13-16: Khmer New Year May 1: Labour Day May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance May 22: Visak Bochea Day May 26: Royal Ploughing Day Ceremony Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 9: Independence Day Nov 14-16: Bon Om Touk (Water Festival) Dec 10: Human Rights Day Holidays 2025 Jan 1: New Year's Day Jan 7: Victory Day Mar 8: International Women's Day Apr 13-15: Khmer New Year May 1: Labour Day May 5: Visak Bochea Day May 9: Royal Ploughing Day Ceremony May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance Jun 1: Children's Day Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 4-6: Bon Om Touk (Water Festival) Nov 9: Independence Day Dec 10: Human Rights Day |
| Holidays - Thailand |
Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day (Observed) Jan 24: Magha Puja Feb 10: Lunar/Chinese New Year Apr 6: Chakri Memorial Day Apr 8: Chakri Day Holiday Apr 13-16: Thai New Year May 1: Labor Day May 4: Coronation Day May 6: Coronation Day Holiday/ Royal Ploughing Day May 22: Visakha Bucha, Buddha Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Day Jul 23: Buddhist Lent Day, observed Jul 28: H.M. King's Birthday Jul 29: H.M. King's Birthday, observed Aug 12: The Queen's Birthday / Mother's Day Oct 13: Anniversary of the death of King Bhumibol Oct 14: Anniversary of the death of King Bhumibol, observed Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Jan 29: Chinese New Year Apr 6: Chakri Memorial Day Apr 13-15: Thai New Year May 1: Labor Day May 4: Coronation Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Jul 28: H.M. King's Birthday Aug 12: Mother's Day (Celebrated on the Queen's Birthday) Oct 13: Anniversary of the death of King Bhumibol Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Songkran Festival is celebrated the second week of April each year by splashing one another with water in the streets to mark the end of the dry season. You may get wet while in the city for the festival as locals will often toss water on strangers as a show of blessings and good wishes. |
| Holidays - Laos |
Holidays 2024 Jan 1: New Year's Day Jan 20: Army Day Mar 8: International Women's Day Apr 13-16: Lao New Year May 1: Labor Day May 22: Visakhabousa Day/Buddha's Birthday Jun 1: Children's Day Jul 20: Lao Women Union's Day Jul 22: Lao Women Union's Day, observed Oct 17: Boun Ok Phansa Nov 1: That Luang Festival Dec 2: National Day Holidays 2025 Jan 1: New Year's Day Jan 6: Pathet Lao Day Jan 20: Army Day Apr 14-16: Lao New Year May 1: Labor Day Jun 1: Children's Day Jul 20: Women's Day Jul 21: Women's Day (observed) Dec 2: National Day |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Thailand, Vietnam, Laos, and Cambodia - No inoculations are required. However, some inoculations are recommended. During the months of Dec-Mar, severe air pollution, resulting from widespread forest fires and agricultural burning may cause respiratory problems for some. Please consult your physician before traveling to Thailand, Vietnam, Laos, and/or Cambodia. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Vietnam - Southern Vietnam has two seasons, the wet season from May to November and the dry season from December to April. Northern regions also have two seasons with cool and damp conditions from November to April and generally hot, dry conditions from May through October. Bring appropriate clothing depending on the season during which you are traveling. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Vietnam Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Cambodia - Cambodia has three seasons. The dry season is from November to March. The hot season is from March to June. The wet season is from July to October. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. A hat and sunscreen lotion are especially recommended during the hot season. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Cambodia Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Thailand - The rainy season is June through October. Bring comfortable walking shoes, lightweight clothes you can layer and a waterproof windbreaker. Most religious sites require modest dress to enter. Clothes that don't cover your knees, including shorts, skirts, and dresses are not allowed. Shoulders must be covered, therefore no sleeveless tops are permitted. A shawl or scarf is frequently not accepted as a cover. Thailand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#thailand-weather |
| Laos - Laos has a tropical monsoon climate, with a pronounced rainy season from May-October, a cool dry season from November-February, and a hot dry season from March-April. Lightweight clothing is advised throughout the year, with an umbrella or raincoat for sudden cloudbursts. Be prepared for high temperatures and humidity. A sweater is advised for cooler evenings. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Shoes will need to be removed when entering Temples.
Laos Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| THAILAND: Books Presenting Thailand: A Journey through the Kingdom by John Hoskin Thailand: A Short History by David K. Wyatt A History of Thailand by Chris Baker Thailand - Culture Smart!: The Essential Guide to Custums & Culture by Roger Jones Thailand: The Lotus Kingdom by Alistair Shearer Fascinating Thailand by John Hoskin THAILAND: Films Ong Bak (2003) Citizen Dog (2004) Fan Chan (2003) |
| VIETNAM: Books Destination Saigon by Walter Mason Fields of Fire by James H. Webb When Heaven and Earth Changed Places: A Vietnamese Woman's Journey from War to Peace by Le Ly Hayslip & Jay Wurts The Unwanted: A Memoir by Kien Nguyen Dumb Luck by Vu Trong Phung; Translated by Peter Zinoman & Nguyen Nguyet Cam VIETNAM: Films Indochine (1992) Three Seasons (1999) |
| CAMBODIA: Books Khmer: The Lost Empire of Cambodia by Thierry Zephir Enchanting Cambodia by Mick Shippen Cambodia: Report from A Stricken Land by Henry Kamm |
| LAOS: Books The Rough Guide to Laos by Jeff Cranmer & Steven Martin Another Quiet American: Stories of Life in Laos by Brett Dakin Stalking the Elephant Kings: In Search of Laos by Christopher Kremmer |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Thailand - Intra-Thailand flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Thailand. |
| Vietnam - Intra-Vietnam flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Vietnam. |
| Cambodia - Intra-Cambodia flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Cambodia. |
| Laos - Intra-Laos flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Laos. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Thailand, Vietnam, Cambodia, Laos, Indonesia & Malaysia |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $3 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day Hotel porters and wait staff: Included |
| Cambodia - Tipping is not customary in Cambodia, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| Laos - Tipping is not customary in Laos, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Vietnam - The Vietnamese Dong is the currency of Vietnam. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Cambodia - The Cambodian Riel is the local currency. In tourist areas U.S. currency in widely accepted in cities. It is best to carry both Cambodian and U.S. currency in small denominations. Credit cards can generally be used at hotels, but smaller business may not accept them or may charge a service fee for their use. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Thailand - The Thai Baht is the currency of Thailand. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Laos - The Lao Kip is the local currency It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Vietnam - Religious carvings, fine laquerware, and textiles are the most popular items to shop for. Bargaining is widely practiced. |
| Cambodia - Local handicrafts, silks, and replicas of ancient statues and artifacts are among the most popular items. |
| Thailand - Among the most sought after goods are Thai silk and cotton embroidery, pearls, objects inlaid with precious and semi-precious stones, and leather wares. |
| Laos - Local markets provide great handcrafted items such as Hill tribe silk, couture-quality textiles, carvings, and jewelry. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Vietnam
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Cambodia
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Thailand
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Laos
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| Languages |
| Vietnam - Vietnamese is the local language. English is generally spoken in tourist areas. |
| Cambodia - Khmer is the local language. English is generally spoken in tourist areas. |
| Thailand - Thai is the local language. English is generally spoken in tourist areas. |
| Laos - The official language is Lao. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Vietnam - The voltage used is 220 volts. |
| Cambodia - The voltage used is 230 volts. |
| Thailand - The voltage used is 220 volts. |
| Laos - The voltage used is 220 volts. |
| Code of Conduct |
| Vietnam - Shaking hands is the standard greeting. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Common courtesies should be observed. Avoid the topic of the American / Vietnamese conflict. |
| Cambodia - While men often shake hands in greeting, woman tend to use the more traditional Som Pas greeting, with palms pressed together at chest level followed by a slight bow. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Statues of the Buddha are considered sacred and should not be touched. |
| Thailand - In Thailand, there is a very sharp distinction between what is appropriate in public life versus private life. Expressing anger or physical affection in public is a faux pas. The Royal Family is treated with utmost respect and reverence, so if you are handling any object bearing the image of the King, treat it with respect. Casual dress is generally appropriate. |
| Laos - When greeting anyone for the first time, it is polite to hold your hands to your chin in a prayer position and slightly bow. Handshakes are generally not exchanged. Lao are embarrassed by public displays of affection - even hand-holding - especially in sacred places such as temples. Another Buddhist custom is related to the belief that the head is the most sacred part of the body and the feet the most impure. Likewise, putting one’s feet up onto furniture, or using them to point at something, are very rude gestures. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Vietnam - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Cambodia - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Thailand - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Laos - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Vietnam |
Holidays 2024 Jan 1: New Year's Day Feb 8-14: Tet Holiday / Vietnamese New Year Apr 18: Hung Kings Celebration Apr 30: Vietnamese Reunification Day May 1: Labor Day Sep 2: Independence Day Holidays 2025 Jan 1: New Year's Day Jan 28: Vietnamese New Year's Eve Jan 30-Feb 2: Tet Holiday Apr 7: Hung Kings Celebration Apr 30: Vietnamese Unification Day May 1: Labor Day Sep 2: Independence Day |
| Holidays - Cambodia |
Holidays 2024 Jan 1: New Year's Day Jan 7: Victory Day Jan 8: Victory Day Holiday Mar 8: International Women's Day Apr 13-16: Khmer New Year May 1: Labour Day May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance May 22: Visak Bochea Day May 26: Royal Ploughing Day Ceremony Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 9: Independence Day Nov 14-16: Bon Om Touk (Water Festival) Dec 10: Human Rights Day Holidays 2025 Jan 1: New Year's Day Jan 7: Victory Day Mar 8: International Women's Day Apr 13-15: Khmer New Year May 1: Labour Day May 5: Visak Bochea Day May 9: Royal Ploughing Day Ceremony May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance Jun 1: Children's Day Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 4-6: Bon Om Touk (Water Festival) Nov 9: Independence Day Dec 10: Human Rights Day |
| Holidays - Thailand |
Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day (Observed) Jan 24: Magha Puja Feb 10: Lunar/Chinese New Year Apr 6: Chakri Memorial Day Apr 8: Chakri Day Holiday Apr 13-16: Thai New Year May 1: Labor Day May 4: Coronation Day May 6: Coronation Day Holiday/ Royal Ploughing Day May 22: Visakha Bucha, Buddha Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Day Jul 23: Buddhist Lent Day, observed Jul 28: H.M. King's Birthday Jul 29: H.M. King's Birthday, observed Aug 12: The Queen's Birthday / Mother's Day Oct 13: Anniversary of the death of King Bhumibol Oct 14: Anniversary of the death of King Bhumibol, observed Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Jan 29: Chinese New Year Apr 6: Chakri Memorial Day Apr 13-15: Thai New Year May 1: Labor Day May 4: Coronation Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Jul 28: H.M. King's Birthday Aug 12: Mother's Day (Celebrated on the Queen's Birthday) Oct 13: Anniversary of the death of King Bhumibol Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Songkran Festival is celebrated the second week of April each year by splashing one another with water in the streets to mark the end of the dry season. You may get wet while in the city for the festival as locals will often toss water on strangers as a show of blessings and good wishes. |
| Holidays - Laos |
Holidays 2024 Jan 1: New Year's Day Jan 20: Army Day Mar 8: International Women's Day Apr 13-16: Lao New Year May 1: Labor Day May 22: Visakhabousa Day/Buddha's Birthday Jun 1: Children's Day Jul 20: Lao Women Union's Day Jul 22: Lao Women Union's Day, observed Oct 17: Boun Ok Phansa Nov 1: That Luang Festival Dec 2: National Day Holidays 2025 Jan 1: New Year's Day Jan 6: Pathet Lao Day Jan 20: Army Day Apr 14-16: Lao New Year May 1: Labor Day Jun 1: Children's Day Jul 20: Women's Day Jul 21: Women's Day (observed) Dec 2: National Day |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Thailand, Vietnam, Laos, and Cambodia - No inoculations are required. However, some inoculations are recommended. During the months of Dec-Mar, severe air pollution, resulting from widespread forest fires and agricultural burning may cause respiratory problems for some. Please consult your physician before traveling to Thailand, Vietnam, Laos, and/or Cambodia. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Vietnam - Southern Vietnam has two seasons, the wet season from May to November and the dry season from December to April. Northern regions also have two seasons with cool and damp conditions from November to April and generally hot, dry conditions from May through October. Bring appropriate clothing depending on the season during which you are traveling. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Vietnam Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Cambodia - Cambodia has three seasons. The dry season is from November to March. The hot season is from March to June. The wet season is from July to October. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. A hat and sunscreen lotion are especially recommended during the hot season. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Cambodia Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| Thailand - The rainy season is June through October. Bring comfortable walking shoes, lightweight clothes you can layer and a waterproof windbreaker. Most religious sites require modest dress to enter. Clothes that don't cover your knees, including shorts, skirts, and dresses are not allowed. Shoulders must be covered, therefore no sleeveless tops are permitted. A shawl or scarf is frequently not accepted as a cover. Thailand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#thailand-weather |
| Laos - Laos has a tropical monsoon climate, with a pronounced rainy season from May-October, a cool dry season from November-February, and a hot dry season from March-April. Lightweight clothing is advised throughout the year, with an umbrella or raincoat for sudden cloudbursts. Be prepared for high temperatures and humidity. A sweater is advised for cooler evenings. Some religious sites may require modest dress to enter: No shorts or short skirts, knees must be covered by long pants or a long skirt. No sleeveless tops, shoulders must be covered and a shawl or scarf is frequently not accepted as a cover. Shoes will need to be removed when entering Temples.
Laos Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#southeast-asia-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| THAILAND: Books Presenting Thailand: A Journey through the Kingdom by John Hoskin Thailand: A Short History by David K. Wyatt A History of Thailand by Chris Baker Thailand - Culture Smart!: The Essential Guide to Custums & Culture by Roger Jones Thailand: The Lotus Kingdom by Alistair Shearer Fascinating Thailand by John Hoskin THAILAND: Films Ong Bak (2003) Citizen Dog (2004) Fan Chan (2003) |
| VIETNAM: Books Destination Saigon by Walter Mason Fields of Fire by James H. Webb When Heaven and Earth Changed Places: A Vietnamese Woman's Journey from War to Peace by Le Ly Hayslip & Jay Wurts The Unwanted: A Memoir by Kien Nguyen Dumb Luck by Vu Trong Phung; Translated by Peter Zinoman & Nguyen Nguyet Cam VIETNAM: Films Indochine (1992) Three Seasons (1999) |
| CAMBODIA: Books Khmer: The Lost Empire of Cambodia by Thierry Zephir Enchanting Cambodia by Mick Shippen Cambodia: Report from A Stricken Land by Henry Kamm |
| LAOS: Books The Rough Guide to Laos by Jeff Cranmer & Steven Martin Another Quiet American: Stories of Life in Laos by Brett Dakin Stalking the Elephant Kings: In Search of Laos by Christopher Kremmer |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Thailand - Intra-Thailand flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Thailand. |
| Vietnam - Intra-Vietnam flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Vietnam. |
| Cambodia - Intra-Cambodia flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Cambodia. |
| Laos - Intra-Laos flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Laos. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Thailand, Vietnam, Cambodia, Laos, Indonesia & Malaysia |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $3 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day Hotel porters and wait staff: Included |
| Cambodia - Tipping is not customary in Cambodia, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| Laos - Tipping is not customary in Laos, except in upmarket restaurants where 10% of the bill is appreciated - but only if a service charge has not already been added. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Vietnam - The Vietnamese Dong is the currency of Vietnam. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Cambodia - The Cambodian Riel is the local currency. In tourist areas U.S. currency in widely accepted in cities. It is best to carry both Cambodian and U.S. currency in small denominations. Credit cards can generally be used at hotels, but smaller business may not accept them or may charge a service fee for their use. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Thailand - The Thai Baht is the currency of Thailand. It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Laos - The Lao Kip is the local currency It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier. It is recommended to carry new or like new banknotes as older, torn or poor condition notes may not be accepted locally. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Vietnam - Religious carvings, fine laquerware, and textiles are the most popular items to shop for. Bargaining is widely practiced. |
| Cambodia - Local handicrafts, silks, and replicas of ancient statues and artifacts are among the most popular items. |
| Thailand - Among the most sought after goods are Thai silk and cotton embroidery, pearls, objects inlaid with precious and semi-precious stones, and leather wares. |
| Laos - Local markets provide great handcrafted items such as Hill tribe silk, couture-quality textiles, carvings, and jewelry. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Vietnam
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Cambodia
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Thailand
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Laos
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| Languages |
| Vietnam - Vietnamese is the local language. English is generally spoken in tourist areas. |
| Cambodia - Khmer is the local language. English is generally spoken in tourist areas. |
| Thailand - Thai is the local language. English is generally spoken in tourist areas. |
| Laos - The official language is Lao. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Vietnam - The voltage used is 220 volts. |
| Cambodia - The voltage used is 230 volts. |
| Thailand - The voltage used is 220 volts. |
| Laos - The voltage used is 220 volts. |
| Code of Conduct |
| Vietnam - Shaking hands is the standard greeting. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Common courtesies should be observed. Avoid the topic of the American / Vietnamese conflict. |
| Cambodia - While men often shake hands in greeting, woman tend to use the more traditional Som Pas greeting, with palms pressed together at chest level followed by a slight bow. Simple, modest clothing is appropriate. Footwear should be removed upon entering a Buddhist temple. Statues of the Buddha are considered sacred and should not be touched. |
| Thailand - In Thailand, there is a very sharp distinction between what is appropriate in public life versus private life. Expressing anger or physical affection in public is a faux pas. The Royal Family is treated with utmost respect and reverence, so if you are handling any object bearing the image of the King, treat it with respect. Casual dress is generally appropriate. |
| Laos - When greeting anyone for the first time, it is polite to hold your hands to your chin in a prayer position and slightly bow. Handshakes are generally not exchanged. Lao are embarrassed by public displays of affection - even hand-holding - especially in sacred places such as temples. Another Buddhist custom is related to the belief that the head is the most sacred part of the body and the feet the most impure. Likewise, putting one’s feet up onto furniture, or using them to point at something, are very rude gestures. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Vietnam - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Cambodia - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Thailand - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Laos - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Vietnam |
Holidays 2024 Jan 1: New Year's Day Feb 8-14: Tet Holiday / Vietnamese New Year Apr 18: Hung Kings Celebration Apr 30: Vietnamese Reunification Day May 1: Labor Day Sep 2: Independence Day Holidays 2025 Jan 1: New Year's Day Jan 28: Vietnamese New Year's Eve Jan 30-Feb 2: Tet Holiday Apr 7: Hung Kings Celebration Apr 30: Vietnamese Unification Day May 1: Labor Day Sep 2: Independence Day |
| Holidays - Cambodia |
Holidays 2024 Jan 1: New Year's Day Jan 7: Victory Day Jan 8: Victory Day Holiday Mar 8: International Women's Day Apr 13-16: Khmer New Year May 1: Labour Day May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance May 22: Visak Bochea Day May 26: Royal Ploughing Day Ceremony Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 9: Independence Day Nov 14-16: Bon Om Touk (Water Festival) Dec 10: Human Rights Day Holidays 2025 Jan 1: New Year's Day Jan 7: Victory Day Mar 8: International Women's Day Apr 13-15: Khmer New Year May 1: Labour Day May 5: Visak Bochea Day May 9: Royal Ploughing Day Ceremony May 14: King Norodom Sihamoni's Birthday May 20: National Day of Remembrance Jun 1: Children's Day Jun 18: Queen Mother's Birthday Sep 24: Constitution Day Oct 15: Commemoration of Late King Father Oct 23: Paris Peace Agreements Day Oct 29: King Norodom Sihamoni's Coronation Day Nov 4-6: Bon Om Touk (Water Festival) Nov 9: Independence Day Dec 10: Human Rights Day |
| Holidays - Thailand |
Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day (Observed) Jan 24: Magha Puja Feb 10: Lunar/Chinese New Year Apr 6: Chakri Memorial Day Apr 8: Chakri Day Holiday Apr 13-16: Thai New Year May 1: Labor Day May 4: Coronation Day May 6: Coronation Day Holiday/ Royal Ploughing Day May 22: Visakha Bucha, Buddha Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Day Jul 23: Buddhist Lent Day, observed Jul 28: H.M. King's Birthday Jul 29: H.M. King's Birthday, observed Aug 12: The Queen's Birthday / Mother's Day Oct 13: Anniversary of the death of King Bhumibol Oct 14: Anniversary of the death of King Bhumibol, observed Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Jan 29: Chinese New Year Apr 6: Chakri Memorial Day Apr 13-15: Thai New Year May 1: Labor Day May 4: Coronation Day Jun 3: Queens Suthida's Birthday Jul 21: Asalha Puja, Buddhist Lent Jul 28: H.M. King's Birthday Aug 12: Mother's Day (Celebrated on the Queen's Birthday) Oct 13: Anniversary of the death of King Bhumibol Oct 23: Chulalongkorn Memorial Day Dec 5: King Bhumibol's Birthday/Father's Day Dec 10: Constitution Day Dec 31: New Year's Eve Songkran Festival is celebrated the second week of April each year by splashing one another with water in the streets to mark the end of the dry season. You may get wet while in the city for the festival as locals will often toss water on strangers as a show of blessings and good wishes. |
| Holidays - Laos |
Holidays 2024 Jan 1: New Year's Day Jan 20: Army Day Mar 8: International Women's Day Apr 13-16: Lao New Year May 1: Labor Day May 22: Visakhabousa Day/Buddha's Birthday Jun 1: Children's Day Jul 20: Lao Women Union's Day Jul 22: Lao Women Union's Day, observed Oct 17: Boun Ok Phansa Nov 1: That Luang Festival Dec 2: National Day Holidays 2025 Jan 1: New Year's Day Jan 6: Pathet Lao Day Jan 20: Army Day Apr 14-16: Lao New Year May 1: Labor Day Jun 1: Children's Day Jul 20: Women's Day Jul 21: Women's Day (observed) Dec 2: National Day |
It was wonderful! We loved every bit of it! Great tour manager ( Ya), great local guides, great itinerary and great accommodations and wonderful foods. We couldn't be happier with our tour. Thanks for your help in arranging this Gate 1.
Mary Beth & Tom B. Burlington, VT
I had a great time! Myanmar is a great destination. Flights, food, accommodations were ALL SUPER!
Maurice M. East Stroudsburg, PA
Our trip with Gate 1 through Cambodia, Thailand, Laos and Vietnam was excellent. The accommodations were great and our tour guide was outstanding.
Ralph G. Jacksonville, FL
Great! - we had excellent facilities, Tim was great tour manager and local guides were all good. The group blended well. It is a long haul (flights) but worth every hour of travel needed to get there and back.
Gordon & Karen S. Venice, FL
Our trip was fantastic. We can't express enough how well this trip was organized and executed. Our tour guide Tim was fantastic. She handled all problems with ease and a smile on her face. The itinerary was beyond fabulous, we had so many opportunities to met the locals and learn about their daily lives. We will be traveling with you again.
Cynthia J. Bountiful, UT
It was my 1st trip with Gate 1 and it did not disappoint. The itinerary was a great blend of activity. The accommodations were wonderful especially the hotel in Luang Prabang, Laos. And last but not least was Tick, our tour guide, was packed with knowledge, patient, kind and a pleasure. We all felt lucky to have him as our guide through the entire trip. It was and will be a trip I will cherish.
Jeanne F. Chicago, IL
Fantastic. Ray, our tour manager throughout could not have been any more well organized informative and pleasant. In addition to the amazing local agents. I would highly recommend Gate 1 to all and will visit your trip in near future. Job well done
Catherine S. Southern Pines, NC
OMGosh! Where do I start?! I have traveled the world but this was the BEST trip ever! Small group (10) of us Fabulous Tour Director Wonderful history of Indonesia Lovely hotels Great drivers Beautiful fun cities to experience the culture After 2 visits 30 years ago the changes in Indonesia are many. The best was the friendliness!!! I felt welcome! Yet very much loved our visit to the family temple/compound where we were able to cook and eat! Also "grandpa" giving us a blessing. This was extremely potent considering that day was 5 years of the passing of my husband and his presence was with me! I experienced a Gate 1 trip in June to Kenya and that was fabulous but this trip beat Grand Circle and numerous other tour companies by leaps and bounds! I think I'm putting up my travel shoes but if I change my mind Gate 1 will be priority #1!!! Thanking you for scheduling these amazing journeys!!!
MerrieAnn M. Hot Springs, CA
The trip was great. Indonesia is a beautiful and interesting country. The trip offered a variety of experiences - sightseeing (temples, palaces, rice terraces, etc.), village visit, school visit, cultural performances, dinner with the prince at the royal palace, shopping, etc. - and the accommodations were very nice. We were blessed with good weather, i.e., no rain. The heat and humidity can't be avoided so appreciated the air-conditioned hotels and restaurants. We had a good harmonious group. Edy, our tour manager, was very caring, diligent, and flexible as needed. He had to deal with a variety of issues. The local tour guides were knowledgeable. Thank you Gate 1 for a well planned trip.
Angelica M. Rowland Heights, CA
We are still talking about our wonderful Gate 1 trip, the things we learned, the people we met, and the fun we had. The more I think about this trip, the more I understand how difficult it is to plan an itinerary that pleases all on the trip. I must say that there was something for everyone ... we have no complaints. Our guides were all wonderful, especially Usa, our tour manager. She was efficient, pleasant, knowledgeable, and friendly for TWO WEEKS, and that is hard to do! I will have more thoughts once we get back to Houston, but at this point, I think we made a great decision to go with Gate 1.
Dinah M. Houston, TX
I was very happy with this trip. We had a good group and our tour manager and local guides were all excellent. Food, hotels and activities exceeded my modest expectations.
Bob A. Columbus, OH
Our trip was wonderful. The guides were terrific, the sites and experiences were outstanding and the pace of activities was perfect. The tour was extremely well organized and the details and directions throughout were very clear. We especially enjoyed engaging in hands on experiences with residents in some of the countries. In addition to being very informative about the places we were visiting and the life and history in each of the countries we visited, our guides were instrumental in making suggestions and helping us navigate our way around cities on our own leisure time.
Elaine C. Stamford, CT
This was our first Gate 1 Tour. We normally travel independently. We had a fabulous time doing the "Gems of South East Asia." We loved the small group (there were only 14 of us) and everyone got along really well. Panya did an outstanding job as our main tour guide. He went out of his way to accommodate everyone's wishes and was very friendly, knowledgeable, thoughtful and compassionate. We had two vegans + a vegetarian + a non-fish eater in our group and he made sure everyone's needs were taken care of at each restaurant. All the local tour guides were awesome too. We hope to use Gate 1 again in the future.
Lynda G. San Jose, CA
I have taken several Gate 1 trips and am one of your cheerleaders- and the Myanmar trip was one of my favorites. To begin with, Mojo was a fabulous tour leader. We all loved him. He was fun- has a great sense of humor- and patient. He was interested in getting to know each of us, was interested in our purchases and impressions. He always made sure that our meals were served perfectly ..... It was clear that people he worked with also enjoyed him- even the cattle remembered and responded to him! There were several of us who are older and have minor challenges with ambulation. Mojo bent over backwards to make experiences comfortable, to help us off and on buses and boats, and to discuss with us in great detail what was coming up, how long it would take to walk to a certain point, how best to dress, etc. When people decided not to do certain activities, he would chase after them to see if he could accommodate them in some way. He could not have been more dedicated to our comfort, safety, participation and enjoyment. I really loved all the craft work on this tour. We were given great demonstrations on how things were made, as people actually made the products in front of us. They were all gracious with our fascinated observation and generously allowed us to take pictures. Often it was Mojo himself giving the explanation- I think he can do all those crafts! I really enjoyed bringing home some lacquerware afterward. I loved every stop, but Bagan was so beautiful - the sunset was spectacular. .....I was so moved by the organization that was teaching young people to be chefs, and the cooking (and eating!) was fun and interesting- including bringing the apron and recipes home! Thank you again for a wonderful experience!
Constance S. Santa Rosa, CA
The trip to Borneo was totally amazing! Our guide, Jerome, did an outstanding job keeping the groups' attention and interest throughout the whole trip. I enjoyed everything, in particular, the visit to the Mengkak Longhouse and the visit with the native Iban people, the various caves we entered at Mulu National Park, the beautiful Mountain Gardens and orchids we saw in Kinabalu Park, and the visit to Mari Mari village and seeing how the different Sabah tribes lived in the rainforest. The main highlight, however, was the visit to the Orangutan Rehabilitation Centre and Proboscis Monkey Sanctuary, and, not to exclude, the playful Sun Bears at their Sanctuary.
Kathleen S. Homestead, FL
The trip was so much more than I ever expected. It was nothing but fabulous! Our guide Kyaw was outstanding. He took great care and gave attention to all matters. That was so reassuring and made the trip a secure comfortable experience...What a remarkable man, and Gate 1 is so fortunate to have him working for them. I could go on and on about each fascinating sight, but I would have to write an essay ... Looking forward to discover more of the world with Gate 1. I would urge anyone who ever considered going to Burma, to go. They would be amazed at the great hotels, gentle friendly people, sights to behold, and wonderful food.
Phyllis A. Houston, TX
Our trip was so amazing. I cannot even come up with enough words to describe it. This was my first trip with gate 1 and it will NOT be my last. The organization was impeccable from start to finish. I could not believe how smooth everything went and the hotels were amazing. Ray our guide was the best throughout helping with any questions we had with our flights and anything else. I am so impressed with everything.
Kelly D. Riverview, FL
We had an excellent time. It was a "life experience" as we didn't know what to expect and were amazed at the poverty but beauty in Myanmar. I wanted to give a shout-out for our guide - Mojo. He was fantastic. He never stopped helping us out and kept things organized. We have been on a few Gate1 trips and in most cases there is a lead and a local guide. Mojo did both. In addition, he also ensured that at restaurants that the staff were informed as to what to do. He told me that the staff at restaurants don't always get the right training, so he took charge and made sure we were taken care of. I just wanted to make sure he was recognized because without him, the trip would not have been as enjoyable. We will definitely keep traveling with Gate1 as this is a great organization and the trips are fantastic!!!
Heidi L. Austin, TX
We had a great trip! We had a very good tour manager, very knowledgeable local guides and a great group of people to travel with. We were thrilled at the opportunity to learn about and experience the rich history and culture of the places we visited. We enjoyed the hotels we stayed at, the accommodation at Luang Prabang was particularly impressive. We liked the experience of trying many different kinds of food with the exception of a few dishes. All in all, it was a very memorable trip.
Soham D. San Carlos, CA
Burma was all that Kipling wrote about and more. Each day was an adventure, that will be a memory forever. Our guide "MoJo" was a bonus for us all, as his fountain of knowledge, pride in his country, was shared with a warm smile, and contagious laugh. The hotels in Myanmar were each special, and the Lotte will soon become a Grand Hotel like those in Banff & Jasper, Canada. Still recovering from 27 hour flight home...but wonderful memories dance in our heads.
Earl M. Minneapolis, MN
It was fantastic! Indonesia is a fascinating country culturally, historically, geographically, gastronomically, and above all in hospitality. Gate 1 exceeded our expectations--our tour director Cika was a 15 on a 1 to 10 scale--what a resource for Indonesian cultural, historic, religious, political, and social/local customs. He takes great pride in his country and in representing Gate 1. Hotel in Ubud sat in the middle of rice patties and was the most beautiful and exotic place I've ever stayed. The group was very culturally diverse which added to the overall experience too. Gate 1 Discovery Tour experience set a new standard of excellence for us and we are hoping to visit Ireland in the Fall with a DT.
Sue D. Stockton, CA
I cannot stop talking about how fabulous this trip was! Every morning we had an incredible day planned for us. I had expected to see a lot but was not prepared for all the amazing experiences we had. I travel with 3 girlfriends every other year as our schedules permit, we each have a chance to pick out a dream trip with all our inputs so everyone is happy. As this was my friends choice, I hadn't done any research other than wanting to see Halong Bay, but I knew from previous travels with Gate 1 that we would be pleased. Pleased? I was dazzled everyday! I could not have been any happier with the itinerary, the program director, the guides, the hotels, meals, and the experiences of local transportation and the local people we met. Thank you Gate 1 for providing such a wonderful travel memory for me.
Elizabeth A. Seattle, WA
One of the best trips ever!!!!! I am planning on returning with my granddaughter. I want to mention our tour manager Mojo who was always on top of everything. I have only praises regarding this magic adventure, thank you Gate 1!
Ana H. Coral Gables, FL
Excellent, in both Thailand and, especially, in Myanmar-Burma. Messrs. Mu and Mojo, our tour guides were superb and were great credits to Gate1/Discovery.
Robert B. Tucson, AZ
We've been raving about our trip to friends since we got back - the itinerary was outstanding, our tour manager Udom was quite excellent and the four local guides were wonderful. We especially love the Discovery tours.
Robert C. New York, NY
The trip was wonderful, exciting and better than what we expected. You have an outstanding team who took excellent care of us and our fellow group members. We plan to take another Gate 1 trip next year.
Ved V. Centennial, CO