16 Day Discover Australia with Tasmania Exploration



Air & Land

16 Day Discover Australia with Tasmania Exploration



Air & Land

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Featured Hotels

Discover Australia with Tasmania Exploration
Crystalbrook Flynn Cairns
Desert Gardens Hotel Ayers Rock
A by Adina Sydney Sydney
Vibe Hotel Adelaide Adelaide
Vibe Hotel Hobart Hobart
Rendezvous Hotel Melbourne Melbourne

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2024 Dates & Prices Single Supplement: $1050
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Mon, May 06  (Sold Out) $7699*

Not Included:

Additional Information:
This package is based on pre-confirmed flights via Qantas and may only be purchased with these flights.

Accommodation Details:
Triple rooms are not available for this package.

Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.

Is This Trip Right for You?

This is a moderately active trip. Expect to spend four to five hours on your feet during tours. The overall pace is moderate. Some of the tours require walking for up to three hours, including going uphill, stairs, and uneven surfaces. Some included sightseeing will require boat rides through open sea. Swimming and snorkeling are included activities passengers may participate in. We suggest those prone to motion sickness to consult with their physician before considering this trip. This tour is not recommended for people who have difficulty walking. This is a Small Group program. For more information, click here.

Accommodation Details

Room 1

  • Requests are not guaranteed and are subject to each hotel's discretion and availability

Additional Nights

Flight Details

This package is based on pre-confirmed flights via Qantas and may only be purchased with these flights

Package Includes

  • Small groups of maximum 22 travelers guaranteed
  • Flights Los Angeles-Cairns, Melbourne-Los Angeles
  • Airline taxes & fuel surcharges
  • Intra-flights: Cairns-Ayers Rock, Ayers Rock-Sydney, Sydney-Adelaide, Adelaide-Hobart, and Hobart-Melbourne
  • 13 nights First Class accommodations
    • 2 nights Cairns
    • 1 night Ayers Rock
    • 2 nights Sydney
    • 3 nights Adelaide
    • 3 nights Hobart
    • 2 nights Melbourne
  • Hotel taxes, fees & service charges
  • Hotel porterage
  • All transfers
  • 29 meals: 13 breakfasts, 6 lunches, 10 dinners
  • Beer and wine included with all dinners
  • Sightseeing per itinerary in modern air-conditioned vehicles
  • Services of English-speaking tour manager throughout
  • Comprehensive, guided sightseeing and entrance fees per itinerary
  • Active itinerary with unique cultural features

Tour Highlights

Thanks to our small group size, we can get to the heart of our destination, visit places that other tours miss, and get to know the locals.

  • Sail to Green Island and spend a relaxing day exploring the Great Barrier Reef
  • Marvel at the sunrise over Uluru and watch the stunning change of color
  • View many of Sydney's highlights, including the famous Opera House and the Rocks
  • Visit the Cleland Wildlife Park, home to some of Australia's emblematic inhabitants
  • Explore the renowned Barossa Valley with its famed wineries and enjoy tastings
  • Take a walking tour of Hobart, the capital city of Tasmania and learn about its history
  • Tour Port Arthur, a UNESCO World Heritage Site and former penal settlement
  • Experience the dramatic landscapes of Bruny Island, Tasmania's hidden gem
  • Discover Melbourne's food scene with a walking tour

Is This Trip Right for You?

This is a moderately active trip. Expect to spend four to five hours on your feet during tours. The overall pace is moderate. Some of the tours require walking for up to three hours, including going uphill, stairs, and uneven surfaces. Some included sightseeing will require boat rides through open sea. Swimming and snorkeling are included activities passengers may participate in. We suggest those prone to motion sickness to consult with their physician before considering this trip. This tour is not recommended for people who have difficulty walking. This is a Small Group program. For more information, click here.
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Note: your itinerary will change depending upon the day of the week you depart. Click a day above to see what is included.

DAY 1, Monday - Depart for Australia
Depart for Australia

DAY 2, Tuesday - En Route
Cross the International date line en route to Australia and skip a day ahead

DAY 3, Wednesday - Arrive in Cairns
Welcome to Australia! Arrive in Cairns, the gateway to the Great Barrier Reef, and transfer to your hotel. This evening, attend an orientation meeting with your Tour Manager at approximately 5:30 PM, followed by a light dinner. We recommend you select flights which arrive no later than 3:30 PM
Overnight: Cairns
Meals: Dinner

DAY 4, Thursday - Green Island & Great Barrier Reef
Travel by high-speed catamaran to beautiful Green Island, a 6000-year-old coral cay located in the Great Barrier Reef. The island, a Marine National Park, with its unique reef and rainforest, is home to 126 native plant species, colorful birds and magnificent coral gardens. Stroll through the rainforest, snorkel from the shore, or laze on the white coral sands. Afterwards, experience the beauty of the Outer Barrier Reef. From the reef activity platform, you can snorkel, visit the underwater observatory, or take a tour of the underwater world in semi-submersible. Later, enjoy a buffet lunch on the sundeck. Return to Cairns in the afternoon with time to rest before dinner tonight
Overnight: Cairns
Meals: Breakfast, Lunch, Dinner

DAY 5, Friday - Flight to Ayers Rock, Sounds of Silence
Depart Cairns on flight to Uluru, also known as Ayers Rock, in the southern part of the Northern Territory in central Australia. This iconic monolith was created over some 600 million years. Uluru is a sacred place and has a great spiritual meaning for the Aborigines of the area, known as the Anangu. Each cave and fissure of the monolith has a meaning in Dreamtime (creation of the world). Drive to the base of Uluru (or Ayers Rock). Return to the hotel. Tonight, attend the Sounds of Silence dinner. As the sun sets over Uluru, enjoy sparkling wine and canapes while listening to the sound of a didgeridoo. Later, savor local bush foods, accompanied by assorted cultural entertainment. End the evening with stargazing. Listen to the resident star talker decode the constellations of the southern night sky
Overnight: Ayers Rock
Meals: Breakfast, Dinner

DAY 6, Saturday - Sunrise Field of Lights, Flight to Sydney
This morning, rise early to partake in the Sunrise Field of Lights experience. Drive to a desert location with striking views of Uluru. Walk through the paths glistening with 50,000 colored lights and make your way to a raised viewing area for coffee, tea, or hot chocolate. Marvel at the sunrise over Uluru and watch the stunning change of colors. Later, depart Ayers Rock on a flight to Sydney. Arrive at the hotel with free time before dinner tonight
Overnight: Sydney
Meals: Breakfast, Dinner

DAY 7, Sunday - Explore Sydney
The panoramic tour of Sydney includes a visit to the famous Bondi Beach, home to one of the oldest surf lifesaving clubs in the world. Drive through the Royal Botanic Gardens, and make a stop at Macquarie's Chair on a peninsula in Sydney Harbour. From here, take in the views of the iconic Sydney Opera House, and Royal Naval Base. Pass by Macquarie's Lighthouse, the first and longest serving lighthouse in Australia. Stop under the famous Sydney Harbour Bridge, and proceed to The Rocks, a historic area where the city was founded by Captain Arthur Phillip and his working party of convicts. Return to the hotel in the afternoon, and spend the rest of the day at leisure
Overnight: Sydney
Meals: Breakfast, Lunch

DAY 8, Monday - Flight to Adelaide
Board your flight this morning for the cosmopolitan city of Adelaide on the shores of St Vincent Gulf. Check into the hotel and spend the rest of the day at leisure before dinner tonight
Overnight: Adelaide
Meals: Breakfast, Dinner

DAY 9, Tuesday - Central Market Food Tour, Cleland Wildlife Park
Embark on a food tour around Adelaide's Central Market, located in the heart of the city. Walk through the market accompanied by an expert local foodie guide and view stalls filled with fresh food produced in South Australia. Interact with the vendors, hear their stories and sample artisan cheeses, bush tucker and seasonal produce. Spend free time to explore and for lunch on your own. In the afternoon visit the Cleland Wildlife Park, home to some of Australia's emblematic inhabitants. Walk along the trails and see dingoes, wallabies, emus, Tasmanian devils and many more endemic animals. Tonight, dinner is at a local restaurant
Overnight: Adelaide
Meals: Breakfast, Dinner

DAY 10, Wednesday - Tour the Barossa Valley
Begin the day with a drive through the beautiful Adelaide Hills to the Barossa Valley. Visit a local winery located in the heart of the Barossa Valley. Savor a delectable lunch and wine tastings. In the afternoon, stop at a lookout for expansive views of the valley. Continue to another winery and taste some of their internationally acclaimed wines. Later, return to Adelaide and enjoy dinner together
Overnight: Adelaide
Meals: Breakfast, Lunch, Dinner

DAY 11, Thursday - Flight to Hobart
Depart Adelaide this morning and transfer to the airport for your flight to Hobart, the capital of Tasmania. The city was founded by the British in the early 1800's as a penal colony. Arrive and check into the hotel. Spend free time before dinner tonight
Overnight: Hobart
Meals: Breakfast, Dinner

DAY 12, Friday - Port Arthur, Harbor Cruise, Lavender Farm
Head south this morning to the Tasman Peninsula. Visit Port Arthur Historic Site, a UNESCO World Heritage Site. During the guided walking tour of the area, gain insight into its history as a convict colony. After picnic lunch, take a cruise of the harbor and view the Isle of the Dead, where prisoners were laid to rest. Continue with a visit to a lavender farm, view the distillery and stop by the cafe offering lavender infused ice cream, sweets and a variety of other treats. Return to Hobart and have dinner at a local restaurant
Overnight: Hobart
Meals: Breakfast, Lunch, Dinner

DAY 13, Saturday - Discover Bruny Island
Today, travel via ferry to Bruny island, off the coast of Hobart. The island is known for its dramatic landscapes, sandy beaches and gourmet produce. During the tour* you will taste artisan cheeses, famous Bruny oysters, premium wines, beer, local honey and fudge. You will have an opportunity to meet local producers and hear their stories. Savor lunch at beachside restaurant with sweeping views of Adventure Bay. Continue the exploration of the island and learn about its history, culture and ecosystem, while soaking in the awe-inspiring scenery
*This tour is not exclusive to Gate 1 and hence, there will be other guests in the group
Overnight: Hobart
Meals: Breakfast, Lunch

DAY 14, Sunday - Flight to Melbourne, City Tour
Board your flight this morning for the beautiful Victorian city of Melbourne on the shores of Port Phillip Bay. Today's tour of Melbourne highlights the blend of the city's cultures, monuments and scenic delights, from the splendid gardens to the riverside complexes and bayside suburbs, with elegant 19th century architecture. Following lunch, spend time at leisure
Overnight: Melbourne
Meals: Breakfast, Lunch

DAY 15, Monday - Walking Food Tour
This morning, embark on a walking food tour of Melbourne, hailed as the foodie capital of Australia and sample a range of delicious local food and drinks. During this tour, discover some of Melbourne's best street food vendors, coffee shops, and other eateries with your local guide. Journey through the heart of the city and gain insight into its unique culinary scene. At the conclusion of the tour, return to the hotel. Spend the afternoon at leisure for independent explorations. Tonight at dinner, bid farewell to your Tour Manager
Overnight: Melbourne
Meals: Breakfast, Dinner

DAY 16, Tuesday - Depart Australia
Transfer to the airport for your departure flight
Meals: Breakfast

Book Now!
Discovery Tours itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
Book your Optional Tours before you travel. See more, save time, save money.
  • Tours purchased while travelling may cost an extra 10% or more
  • Tours often sell out. Avoid disappointment
  • Save your cash. Credit card processing may not be possible locally
  • Travel insurance only covers services purchased prior to departure
  • Book Online or call to book these tours up to 1 week before your departure
  • The day the optionals operate varies by the day of the week

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Visas required for Australia
Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555

WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.

Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
Australia - In Australia the seasons are reversed compared to the United States. Spring: September – November; Summer: December – February; Fall: March – May; Winter: June – August

Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. Sunscreen and a hat or sunglasses are also recommended.

Australia Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#nz-australia-weather

Uluru & Ayers Rock - The sun in the outback is often stronger than it is in most of the US. It is strongly recommended to bring sun protection such as sunglasses, brimmed hat, sunblock and lightweight clothing. During summer months (Dec-Mar) flies are abundant in the outback. It is recommended to bring insect repellant or fly net.

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

The Thorn Birds by Colleen McCullough
The Fatal Shore by Robert Hughes
The Songlines by Bruce Chatwin
The Explorers by Tim Flannery
The Fatal Shore by Robert Hughes
Follow the Rabbit Proof Fence by Doris Pilkington Garimard
We of the Never Never by Jeannie Gunn
In a Sunburned Country by Bill Bryson
Kings in Grass Castles by Mary Durak

Australia (2008)
Rabbit Proof Fence (2002)
Faces in the Mob (1992)

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

Australia & New Zealand - Some domestic flights in Australia & New Zealand have a weight restriction of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person, along with a carry-on weight restriction of 15 lbs. This differs from international flight luggage limits and should be taken into account when preparing for your trip.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely receive a mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure, small galleys, tiny ovens and precooked food. We suggest simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

New Zealand and Australia - New Zealand and Australia have strict biosecurity regulations. Foreign food, plants or plant byproducts (fruits, seeds, etc.) are not allowed through customs as these could potentially become an invasive species in foreign soil. Customs officials will require you to discard anything which could be construed as invasive or hazardous, and you could possibly be detained or heavily fined. Please be aware of what you bring with you in your luggage and leave any food received on the airplane behind. It is recommended to review the customs websites prior to travel for a complete list of restricted items.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Accommodations
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

Australia Hotels - In Australia, it is against the law to smoke in hotels. If guests smoke in a hotel room, they will be subject to fines of approximately $450 to $1,900. We are unable to reserve any smoking rooms in Australia.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Escorted Tours

Tour Manager (Coordinator; may or may not act as a guide): US $12 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : US $7 per person per day, US $4 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $7 per person per day of sightseeing, US $4 per half day
Hotel porters and wait staff: Included

Australia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

Australia - The Australian Dollar is the currency of Australia.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

Australia - Travelers will find many familiar amenities in Australia. Stores are open all week and during the weekend. Shops throughout Australia offer aboriginal arts and crafts, fine wool garments and high-quality opal gemstones.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.

Local Emergency Phone Numbers
  • General Emergency: 000

Australia - English is the local language.

Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

Australia - The voltage used is 220 volts.

Code of Conduct
Australia - Australia is among the most egalitarian societies in the world. As such, honorifics such as “sir” and “ma'am” are often replaced by the more inclusive term “mate.” This familiarity is meant to demonstrate a sense of equality and is in no way considered disrespectful. Otherwise, standard courtesies should be observed just as in the United States.

It is against the law to smoke in restaurants, bars, public buildings and hotel rooms. Guests smoking in these areas may be subject to fines of approximately $450 to $1,900.

Meals & Dietary Requests
Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.

On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - Australia

Holidays 2024

Jan 1: New Year's Day
Jan 26: Australia Day
Mar 29: Good Friday
Mar 30: Holy Saturday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 25: ANZAC Day
Jun 10: King's Birthday
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2025

Jan 1: New Year's Day
Jan 26: Australia Day
Apr 18: Good Friday
Apr 19: Holy Saturday
Apr 20: Easter
Apr 21: Easter Monday
Apr 25: ANZAC Day
Jun 6: King's Birthday
Dec 25: Christmas Day
Dec 26: Boxing Day

The Wonders of New Zealand, March 2024
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The trip was very memorable and enjoyable. Kevin, our tour guide, was a great guy. Not only was he knowledgeable of New Zealand culture and scenery, Kevin added a lot of zest to the trip with his witty remarks and unrivaled sense of humor. Overall, I would recommend this trip to anybody who wishes to explore the majestical beauty of New Zealand.

Michael L.
The Wonders of New Zealand, March 2024
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This was our first trip and we booked based on a recommendation from a good friend. We had no prior experience with which to compare and had never been to that part of the world. I must say though that we had a wonderful time due to Gate 1's efforts; the tour guide, Lindsay; and pure luck. All of our stops and activities were enjoyable and went off smoothly. The most significant of these for us were the dinner with the family in Rotorua and the Haka ceremony and dinner because they exposed us to the cultural aspects that emphasized the difference between their lives and some of those in Auckland and Wellington. The trans alpine train ride and our time at Milford Sound were also memorable. We were lucky in that the only rain during the entire trip occurred either before or after we embarked each day. The build up of increasing beauty and diversity of landscapes ending with the boat trip on Milford Sound kept the fatigue and weariness I had expected, from setting in. I think the glue that brought it all together was Lindsay. All of the scenery and people were speaking in their own way but he was the one interpreting it for us. I don't recall a question that went unanswered and responses often included references to past historic and/or personal experiences. He knew where we were going but also knew and showed us interesting ways to get there. For example, on our visit to the capital he got the driver to take us to the observation station on Mt. Victoria overlooking Wellington. This was not listed on the itinerary but the views made it a pleasant bonus. Same goes for the short walk through the red wood forest. The meals were very good but his culinary expertise enhanced the experience. He had the perfect mixture of professionalism, knowledge and experience. He took a genuine interest in all of us. He anticipated and coached us on how to approach many sites already crowded with other tour groups. Finally his love for his country and its people was unwavering, not in your face, but undeniable.

Herbert W.
The Wonders of New Zealand, March 2024
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My wife, and I celebrated our 44th wedding anniversary during our New Zealand Discovery Tour. Our Tour Director, Richard, is an outstanding, professional, knowledgeable, organized, and empathetic person. Richard's organization of information and knowledge of New Zealand made the trip easy and interesting. If Gate 1 has a rating system Richard is 100% and an outstanding ambassador for Gate 1 travel. If we could request a tour director for our future travel, it would be Richard.

Barrett W.
The Wonders of New Zealand, March 2024
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After our Australia Gate 1 trip (which was superb) I was expecting the same in New Zealand. It took a day or two to adjust to "Di" (Dianna) style having come off the outstanding experience Fiona. But by the end of the 2nd day we had settled into "Di" and her different style. Once she got the feel of our group she excelled in providing personal and practical information and guidance about New Zealand Moari culture, history, language (which was fun learning key words and phrases) and an exceptionally detailed explanation of the of the New Zealand focus on preserving its natural environment, animals and birds life, and uniqueness of everything. With a background in cultural anthropology/archaeology I found Di's information extremely informative and well presented. She also gave personal information and experiences about New Zealand which truly helped our group grasp the uniqueness of New Zealand. I learned so much from Di both on the bus and during nature and city walks. Her knowledge (which she freely shared to the delight of everyone) of NZ was well received and greatly appreciated. By the end of the tour I ranked Di in the top 5 Gate 1 tour directors I have known.

William G.
14 Day Wonders of New Zealand, March 2024
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Our New Zealand Discovery tour was awesome. Annaliesa was an outstanding tour manager. We had great weather and thought the itinerary was terrific, really highlighting the culture of NZ along with the amazing scenery.

Anne B.
The Wonders of New Zealand, March 2024
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This is my 5th Gate One Tour and by far THE BEST! Why? Because of Tour Manager Aaron. I don't have enough adjectives to describe how organized, helpful, informative & congenial he was. Each morning and evening he summarized what to expect. As we traveled around NZ I'd think of a question and Aaron would answer without my asking. His comments and descriptions resulted in my making notes about things I'd like to read more about when we got home. Hotel check in was a breeze. Orientation at the latest stop clear, concise, and full of helpful tips, things to see & do, where to eat, how to get there. I am so grateful. New Zealand is a varied, beautiful country with great people and Aaron is the perfect host and my #1 Kiwi!

Sharon D.
The Wonders of New Zealand, March 2024
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New Zealand was Amazing and Gate One was the perfect vessel for the trip. Aaron was extremely knowledgeable and passionate about his homeland. He was very thorough with his information and his task of keeping the group focused. Geoff was a great driver and always was happy to interact and tell us about his homeland. Josh was also an exceptional driver and he was great when he helped me with understanding Marmite. In addition, Josh was very helpful assisting people on/off the bus. He also seemed to really care about the safety of the group by constantly being vigilant. New Zealand and the Gate One staff are amazing. Thank you.

Alan J.
14 Day Wonders of New Zealand, February 2024
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Overall it was a wonderful trip! The highlights were the town of Rotorua with the Maori cultural center & native show, Queenstown and Te Anau with spectacular scenery on the boat cruise. Dinner with a native family was special Our guide Lindsey was exceptional! Great personality, encyclopedic knowledge of New Zealand and Maori culture being Maori himself. He went the extra mile to make sure we were safe, comfortable and having our needs met. I would have liked to have spent more time in Napier & Queenstown. I would have liked to visit a winery or two in Marlborough or Hawke's bay. Doing both islands was a little ambitious. It did give a good feel for New Zealand but by it's nature it was a "Cook's Tour". I would like to go back to NZ on a focused wine lover's tour. This was my second Gate 1 tour. I compliment Gate 1 on their exceptional organization, top notch accommodations and their selection of outstanding tour guides.

James G.
16 Day Discover Australia with Tasmania Exploration, February 2024
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I have traveled with Gate 1 (now 29 trips) and I have to say (no strongly want to say) the Australia trip was one of the best I have experienced. Why? Because of the Tour Director "Fiona!" She was superb for giving all the standard expected items (ie. times, room assignments, arrival/departure information, bus seat rotation, etc), but she gave/provided much more because of her extensive and appreciative knowledge of Australia and the places we were experiencing Fiona gave us valuable tips so we saw, comprehended and understood more about culture, aboriginal and European peoples, geographic and natural environment.

William G.
The Wonders of New Zealand, February 2024
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Kevin was an amazing tour manager: building group cohesiveness, emphasizing safety, letting us discover the new wonders of each day. New Zealand is beautiful. The pacing of the tour was relaxed. The long drives were broken with walks, sights, quick 10 am tea, and more. On the bus, Kevin built rapport for bus drivers (Tommy and David) with the group. Kevin's quirky humor and stories helped bus time fly by. We enjoyed New Zealand, our 12th Gate1 tour. We left wanting more, but understand that the length is confined for two-week vacations. Definitely, NZ is on our "go back" list. The pacing maximized our ability to see lots without feeling rushed. This tour was already fine-tuned, worked like clockwork. Kevin clearly had a long-term mutually respectful relationship with selected hotels, restaurants, tour guides, and vendors for boats, and more. Long-term, trusted vendors enhanced our experience.

Christine V.
The Wonders of New Zealand, February 2024
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The 14 day New Zealand tour was fantastic. The culture, people and stunning beauty of the islands are beyond compare. Aaron was a superb TM. Organization and attention to detail were impeccable, but it was his ability to communicate information to the tour group that really stood out. Whether it was the history of the islands, Maori legends and traditions, details regarding flora and fauna, or briefings about the itineraries, Aaron shared it all with humor, enthusiasm and positivity. His abilities as TM helped a diverse tour group to come together and enjoy the tour, and each other, in a very profound way.

Andy M.
16 Day Discover Australia with Tasmania Exploration, January 2024
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My fiancé and I as well as my cousin and his wife just completed the Gate 1 Travel tour to Australia and Tasmania. We had a most incredible trip covering major towns and cities on the east coast, IIuru and Tasmania. Bruny Island was stunning. I commend Gate 1 for the fabulous trip you put together. I can't begin to imagine how much work was involved with all the arrangements. It was the trip of a lifetime for us. Bravo! Kudos go to our tour guide, Matthew. He was the best. He was informative, fun, attentive and a real good guy. He nicknamed us "The Mob" and helped us all to speak Aussie. He took great care of us even diffusing a potential confrontation that surfaced in Melbourne. Please keep up the good work.

William S.
The Wonders of New Zealand, January 2024
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Our New Zealand trip was fabulous! Our tour manager, Kirsten was so knowledgeable about her country and provided all kinds of information and little stories along the way. Our tour group was so fun and made the trip very enjoyable and fun. This was our first tour and we couldn't have asked for better weather, beautiful scenery and fun experiences. We will be using Gate One for our next trip. Thanks for all your help booking.

Teresa C.
The Wonders of New Zealand, January 2024
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Our trip was outstanding. Factors contributing to this include: A stellar guide. Aaron was organized, considerate of individual needs, and an excellent communicator. His commentary was insightful, engaging, and always relevant. He is very knowledgeable about history, natural history, and about Maori culture. Of the three group tours we have been on, Aaron we clearly our favorite tour guide! Our itinerary was great. There was great variety. We hit the highlights that we were most interested in. No one travel day was exceptionally long. We had a good blend of being "on the go" and downtime. The hotels and food were great. We loved the variety. We liked that the hotels were very close to the city center/main attractions. We appreciated the way our bags were handled. Our coach drivers - Steve and Larry - were excellent. The coaches were comfortable.

David L.
The Wonders of New Zealand, January 2024
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I had a great trip! Linda, the tour guide, was so incredible the entire trip. On the last day my group told her how much she meant to us on the trip. She knew everything about NZ and we all said we now know everything about NZ due to her. The bus drivers were wonderful too! Thank you for a memorable experience!

Kara C.
The Wonders of New Zealand, November 2023
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My wife and I just returned from a fabulous tour of New Zealand with Gate 1. Needless to say, we were impressed with the encyclopedic knowledge of our tour manager, Kirsten. She also provided us with supplementary information in the form of handouts concerning NZ flora, fauna, history, government, art, culture, and the economy. She was very patient and, at all times, positive, despite encountering minor hiccups during the trip. One example - one our group left her purse (with her passport) at a cafe in a town, and we had to backtrack to retrieve it. Kirsten worked well with both bus drivers in getting us to where we needed to be on time. Kirsten took great care of our group, and generously shared her knowledge of all things New Zealand in a light and informative manner. I noted that her knowledge at one of the national parks exceeded that of the local guide!

Leslie K.
The Wonders of New Zealand, October 2023
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It was a great tour with a great, caring tour guide, Annalise. First class bus drivers Chris and Gerry, irreplaceable every day, keeping us hydrated and safe on the road. Every day was a big surprise with beautiful places, comfortable hotels, timely and tasty meals. Our group was like big Family. Annalise was the Best.

Zofia R.
The Wonders of New Zealand, October 2023
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My husband and I were fortunate enough to have Clinton as our tour manager for our recent (Oct 15th - Oct 26th) 2023 New Zealand tour. He was absolutely wonderful! His knowledge of almost everything New Zealand was amazing, his personality engaging and entertaining, and his concern for the welfare of his guests was nothing short of excellent! He had "comfort" stops throughout the days we were on the bus for many hours, and stopped at interesting sights for ten to twenty minutes to give us a break. We were also lucky enough to have a great group of people to travel with! We will definitely be travelling with Gate1 because of the impression Clinton has left us with, AND we will be telling our friends too!

Elaine S.
16 Day Discover Australia with Tasmania Exploration, October 2023
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The trip to Australia was for myself and my husband and we both had a wonderful time. Our tour guide, Tracy, was fantastic. She was very knowledgeable, had a great personality and always went out of her way to be sure that everyone was having a good time. I had some dietary restrictions and she always made sure that there was food that I could eat and never made it an issue. We had many flights which were surprisingly on time and she made sure that the check-in procedure went smoothly. The guides at the different destinations were very informative and we were very pleased with all the meals that were included. Although we were on the go, the pace was good and we did see a good portion of eastern Australia. I was especially happy that I could swim at the Great Barrier Reef where we had good weather and enjoyed dinner under the stars at Ayers Rock. We would recommend this trip to anyone considering going to Australia and you would be very lucky to have Tracy as your guide.

Beverly M.
The Wonders of New Zealand, September 2022
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Kevin is unique. We would classify him as one of the best tour managers we've ever had over many years of travel. He did lots of things to ensure us a great experience. For example, when a restaurant failed to serve the dessert on the menu, the famous Pavlova; he discretely arranged the next hotel to make and serve it to us. He was unfailingly upbeat, greeting us all the time with a broad smile and a cheerful "Kira ora." And he was funny and kept us laughing with his many jokes which he cracked with perfect delivery. Definitely a natural comedian. Because of his wit and humor, it was easy to overlook something else: his command of facts and figures about the culture, people, and history of NZ. He told us wonderful Maori stories about the "long cloud" and the "silver fern" and the doomed love between the maiden and the man in Rotorua. I even took notes so I can remember them long after this trip. If I had one wish, it would be that he had given us more details about what to do in our spare time. Perhaps cite his favorite local spots and even occasionally walk with us or take us to them . Without a doubt, Kevin was first-rate thoughtful, knowledgeable, and hugely entertaining.

Jeanne O.
The Wonders of New Zealand, February 2020
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Wonderful! Gate 1 did a nice job (again) on New Zealand. The hotels, food and tours were very good. Our tour guide Kevin was a hoot and we were always laughing on the bus. He was concerned with making us happy and enjoying our tour. Another job well done, thanks!

Trudy M. Mokena, IL
The Wonders of New Zealand, February 2020
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Excellent! Clinton, our Tour guide, was so fun. We ran into several obstacles and he handled them seamlessly. All the hotels were great. The schedule was a good mix of busy and rest. I loved our small group. We were very compatible and had a great time together. New Zealand is beautiful. This was one of my favorite trips.

Penny Z. Overland Park, KS
The Wonders of New Zealand, September 2019
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The trip to New Zealand was excellent. Richard is a great tour guide.

Alan S. Hilton Head Island, SC
The Wonders of New Zealand, March 2019
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It was excellent. Our guide, Greg, did a masterful job ... The itinerary was well-planned, including the day at leisure in Queenstown, which was gratefully received. Coach tours all have their drawbacks, but they were greatly overridden by convenience and the relatively small group. We simply could not have been happier with the trip, including the hotels and meals.

Bruce C. Aiken, SC
The Wonders of New Zealand, February 2019
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Beautiful country and we had amazing weather. Food was incredible and our bus driver John was the best one we have ever had. Did lots of commentary and was fun.

Roy B. Saskatchewan, Canada