July 17 - Coronavirus Update
All Trips Suspended Through March 31, 2021Land and cruise payments, and travel insurance if selected, will automatically be applied as a future travel credit. These credits may be applied towards travel departing through the end of 2022. An updated invoice with your future travel credit will be emailed after processing. You do not need to call to process this update.
All land and cruise payments for suspended trips are fully refundable. Customers who prefer to cancel their reservation should submit their request via the Contact Us page.
A significant portion of many suspended reservations is airfare. Your airline ticket value will remain available as a future air credit based on your airline's rules until such time that your airline ticket becomes eligible for a refund. Gate 1 supports the Department of Transportation (DOT) guidelines which calls for prompt ticket refunds when an airline has either imposed a significant flight change or cancellation of service. If you were scheduled to travel in the past, and your ticket is eligible, we have already requested your refund. Because airlines are only cancelling flights departing in the near term, we must wait until closer to your original travel dates to request a refund. We will check your flight status three days prior to your original date of departure. If flights are no longer scheduled to operate at that time, we will automatically request a refund on your behalf. Considering the unprecedented volume of requests, many airlines have been significantly delayed in processing refunds promptly. We kindly ask for your patience as we are only able to refund your tickets after the airline has processed and returned these funds to Gate 1. We will continue to pursue the earliest possible refund for your unused air tickets. For travelers with air tickets pending a refund, or those whose flights are still scheduled to operate as booked, you will find the terms of your future air credit on your invoice. We will email updates over time as we receive new information about future air credit validity.
For departures April 1 and later, standard terms and conditions apply.
About Future Travel CreditsAs we watch and wait, we continue to accept new reservations starting with departures in Spring 2021. You will find worldwide tours through 2022 available online. And while we cannot know what the future holds, new flexible booking policies make it easier to book with confidence. If you are not comfortable traveling as your departure date approaches, you can change your plans any time before final payment at no cost. There is no pressure to book until you are ready. Until that time, and for as long as the pandemic persists, we will be here.
- Login to My Account to view and activate your Future Travel Credit
- Reserve new services for departures through December 31, 2022
- Credit may be applied towards one or more new bookings
- If keeping the value of your air ticket, it is your responsibility to advise us when you are ready to book alternate flights
- Trip protection will carry over, premium will be adjusted based on the total value of the new booking
Please note, Trip Protection Plan policies typically do not consider an event of this nature as a covered event. However, you may wish to contact your insurance carrier to verify coverage details. If you purchased Trip Protection through Gate 1, policy information and insurer phone number are available here.
These policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 12, 2020.